INSURANCE . MEDICAID & ALL KIDS
Yes — we accept Alabama Medicaid
& ALL Kids
Mental health doesn't check your paycheck before it impacts your life. Your insurance shouldn't be a barrier to care. If you have Alabama Medicaid, YES — we accept it. We're also in-network with ALL Kids and major commercial plans, with self-pay options for everyone else.
IN-NETWORK PLANS
Insurance & payment options
MHMATTERS365 is currently in-network with the following insurance providers — and we are actively expanding to include additional plans.
Self-Pay Options
We offer self-pay options for individuals without insurance or those who prefer private-pay services — with transparent, straightforward pricing.
Out-of-Network? Superbills Available
If we are not in-network with your insurance plan, we can provide a detailed superbill for you to submit to your insurance company for possible out-of-network reimbursement.
Please Note
Insurance coverage varies by plan. Patients are responsible for verifying their mental health benefits, including copays, deductibles, and out-of-pocket costs prior to their appointment. Not sure if your plan is accepted? Contact us and our team will be happy to verify your benefits.
SERVING THOSE WHO SERVED
VA Community Care Network Provider
Region 3 – Optum Serve
MHMATTERS365 is proud to be a VA Community Care Network provider. Veterans referred through the VA Community Care program can receive psychiatric evaluations, medication management, and counseling with us — close to home in Montgomery or by telehealth across Alabama.
Our founder spent nine years serving America's heroes through the Department of Veterans Affairs. Caring for Veterans is part of who we are.
✓ Referred through VA Community Care — ask your VA care team
about a community care referral
✓ Coordinated with your VA providers — we keep your care connected
✓ In person or telehealth — whichever works best for you
MEDICAID & ALL KIDS FAMILIES
What Medicaid patients should know
EPSDT Referral Required (Ages 20 & Younger)
Alabama Medicaid patients ages 20 and younger are required to have a referral from their pediatrician or primary care provider before their initial appointment. Referrals can be submitted by:
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Fax: (334) 249-2791
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Email: support@mhmatters365.com
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Online: Provider Referral Form
The referral must be received before the appointment. Download the referral form (PDF) →
Certain Alabama Medicaid appointments for patients ages 20 and younger may require an in-person visit — please contact our office to confirm before booking telehealth.
What to Bring
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A valid photo ID
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Your insurance card(s)
Paperwork
Please complete all intake forms prior to your appointment to maximize your time with your provider.
Cancellation & No-Show Policy
We kindly ask for at least 24 hours' notice to cancel or reschedule. Late cancellations and missed appointments may result in a $50 fee, which insurance does not cover. Repeated missed appointments may affect future scheduling.