YOUR PATH TO CARE
Four simple steps
1
Check Your Insurance
We accept Alabama Medicaid, ALL Kids & major plans. Not sure? We'll verify your benefits for you.
2
Book Your Appointment
Schedule online in minutes through our secure booking portal — or call (334) 468-6151.
3
Complete Intake & Screening
Fill out your intake forms and brief mental health screenings through our secure, HIPAA-compliant portal before your visit.
4
Attend Your First Visit
Meet your provider for a thorough, unrushed evaluation — in person in Montgomery or by telehealth.
MENTAL HEALTH SCREENING
Brief screenings, done securely
As part of your intake, we use brief, evidence-based screening tools to better understand how you've been feeling — so your first appointment starts with real insight, not a blank page.
Your privacy is protected
Because screening responses contain protected health information, all screenings are completed through our secure, HIPAA-compliant intake system — never through an unsecured website form. Your responses flow directly to your clinical team and are reviewed before your appointment.
Suicide & Crisis Disclaimer
MHMATTERS365 is not an emergency or crisis service. If you or your child are experiencing thoughts of self-harm, suicidal thoughts, or are in immediate danger, do not use this website, online screening, or online messaging to seek help. Please seek immediate assistance:
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Call 911, or
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Go to the nearest emergency room, or
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Call or text 988 — Suicide & Crisis Lifeline (U.S.) — available 24/7, free, and confidential
If you are outside the United States, please contact your local emergency number or crisis support service.
BEFORE YOUR VISIT
How to prepare
Paperwork
Please complete all intake forms prior to your appointment to maximize your time with your provider.
What to Bring
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A valid photo ID
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Your insurance card(s)
Medicaid Appointments
Alabama Medicaid patients ages 20 and younger are required to have a referral from their pediatrician or primary care provider before their initial appointment. The referral must be received before the appointment. Fax: (334) 249-2791 · Email: support@mhmatters365.com · Download the form (PDF)
Cancellation & No-Show Policy
We kindly ask for at least 24 hours' notice to cancel or reschedule. Late cancellations and missed appointments may result in a $50 fee (not covered by insurance), and repeated missed appointments may affect future scheduling.
SUPPORT BETWEEN VISITS
Free resources you can reach right now
Teen Support — Teen Line
988 Suicide & Crisis Lifeline
Free, confidential support for people in distress — 24 hours a day, 7 days a week.
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Call or text 988
Let's take the first step together
Booking takes just a few minutes — and our team will guide you through everything else.